Problems with login

[Cubby]

Perhaps when someone gets a second they could give me some help on this one...

I've recently changed browsers (I was using IE and have moved to Opera), and for some reason am unable to login to TSB with Opera. When I go back to IE it's all fine, I logout and open Opera to login again and all I get is this error message...

"403 - Permission Denied

You do not have permission to retrieve the URL or link you requested"

I'm definitely using the right user name and password, because there's no problem using IE...anyone got any ideas what may be causing this?

[Nancy in New York]

Perhaps when someone gets a second they could give me some help on this one...

I've recently changed browsers (I was using IE and have moved to Opera), and for some reason am unable to login to TSB with Opera. When I go back to IE it's all fine, I logout and open Opera to login again and all I get is this error message...

"403 - Permission Denied

You do not have permission to retrieve the URL or link you requested"

I'm definitely using the right user name and password, because there's no problem using IE...anyone got any ideas what may be causing this?

Reach out to dus7 or Bravo through a pm.
They are our tech guys.

[island rehabber]

Yes, they are the two who will know how to fix this. I'm not familiar with Opera but I can tell you that Mozilla (Firefox) made some updates recently and now I cannot download ANYTHING. I have to switch to Chrome for that.....agh! (Not a TSB problem, but just felt like venting )

[Cubby]

Thanks for the quick response, I'll try the tech guys.

I was using Firefox for a while too and started getting problems with it...perhaps that was also related to their updates.

I found Chrome and Firefox could also be quite hard on resources, Opera seems much lighter on memory and CPU use. Could be worth trying if you fancy a change. Now if only Opera would give me access to my squirrel board I'd be happy.

[Bravo]

Hi Cubby,

Yeah, Opera... I was trying it years ago on my phone and went back to Chrome/Safari.

First check that the latest version of Opera is on your device. If an update is required, try logging on to TSB after updating.

Go to Settings/Cookies and clear all related to TSB, and clear the cache as well. Close the browser and re-open it. Here's something older that may apply:

Press CTRL+F12 To go to Preferences. Choose the Advanced tab, and then the Cookies group of options. Select "Accept Cookies". Log in to TSB, if you can. Now go back to Preferences and switch back to "Accept Cookies only from the site I visit". (Be advised- I found this at https://productforums.google.com/for...be/unYkzTpTy0I it's from 2009)

Better? if not, Unchecking (or checking) the "Keep Me Logged in" box may also be a factor.

If you're using any extensions in Opera (such as Ghostery), try disabling those.

If none of this helps, it may be best to use Opera where it works, and another browser where it doesn't... particularly if this is on a phone. Here's hoping some or all of the above is a fix.

[Cubby]

Thanks for the response Bravo. It seems to be the latest version of Opera, and I've tried clearing cookies and the cache and whatnot and nothing seems to work.

This is on my laptop I use all the time, and I haven't had any similar problems with logging into other sites. At the moment I'm just switching to IE to check TSB, which isn't the end of the world obviously...but it does mean I'm not checking the site as much as I used to.

If you can think of anything else to try I'm all ears, thanks.